Future Systems services includes number of visits per month which will include FS Services Team consultation services for solutions best practices, products upgrade support if required, fixing problems if exist, following up issues with the vendor's support as well as phone call support as needed . Future System Support include :
Web support is related to each vendor. usually it is provided by the vendor and through their legit website to every costumer who has valid maintenance support contract with them (either CA , Microsoft, NetIQ, or Solarwinds ) . Sometimes it is occupied by phone services (optional )
Future Systems provides this service particularly for organizations having mission-critical applications that can not tolerate disruptions.
Software maintenance is designed to support products between releases and is distributed periodically. Applying maintenance to your products ensures that you have the most current service level for your product(s), while you are in the maintenance contract period, you get all the patches, upgrades for the specific products for free. But this Maintenance DOES not include Future Systems 's implementation services or Future Systems Site support.